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All inquiries are processed securely in compliance with GDPR.
Sales & Enterprise Inquiry
For teams needing custom verification limits, SLA agreements, or a dedicated support manager. Enterprise plans from $499/mo.
Privacy & GDPR
Data protection inquiries, GDPR rights (access, erasure, portability), data processing questions.
Response time: Within 30 days (GDPR Art. 12(3)); may be extended by up to two further months for complex requests
Legal & Compliance
Terms of Service questions, contract inquiries, partnership proposals, legal notices.
Security Reports
Report security vulnerabilities privately. We appreciate responsible disclosure.
We aim to respond within 48 hours for critical issues (best-effort target, not a guaranteed SLA)
General Support
Technical support, billing questions, feature requests, general inquiries.
Response time: Typically within 2 business days (best-effort target, not a guaranteed SLA)
Other Ways to Reach Us
Documentation
For technical questions, check our documentation first.
Status Page
Check service status and uptime at status.humankey.io
Privacy Policy
Read our Privacy Policy for data handling details.
DPIA
View our Data Protection Impact Assessment
Transfer Impact Assessment
View our TIA (Schrems II)
DORA Compliance
View our DORA Compliance Mapping for financial entities
Data Controller: HumanKey · ChainGuard, Poland
All inquiries are processed in compliance with GDPR (Art. 12, 15-22)